1malaysia Privacy Policy – Protecting Your Personal Data in Malaysia

Welcome to the Privacy Policy page 1malaysia. We understand that entrusting your personal information to any online platform requires a great deal of confidence — and we do not take lightly the trust you place in us. This policy is written in plain language because we believe you have the right to know exactly what happens to your data.

This Privacy Policy applies to all users of the 1malaysia, including unregistered visitors, active registered members, and former members. It covers all your interactions with our platform — whether via desktop, mobile phone, or tablet.

By continuing to use the platform 1malaysia, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to delete your data if necessary.

This Policy should be read together with Terms & Conditions and page Responsible Gaming ours, all of which together form a comprehensive user protection framework at 1malaysia.

1malaysia collects your personal information through several means — directly when you register or use our services, and automatically through standard online platform technologies. Below is a full breakdown of the data we collect:

1malaysia use your personal data only for lawful purposes that are necessary to provide our services. We do not use your data for unrelated purposes without obtaining your consent first.

The primary purposes for which we use your data are as follows:

• Account management and identity verification — To create and manage your account, verify your identity in accordance with KYC requirements, and maintain the security of your account.
• Financial transaction processing — To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, and to process your winnings withdrawals quickly and securely.
• Provision of betting services — To properly process and display all your betting and casino gaming activity, including calculating and crediting winnings.
• Customer support — To help you resolve any issues, answer enquiries and provide support via live chat, email or WhatsApp in Bahasa Melayu.
• Fraud prevention and security — To detect, investigate and prevent fraudulent activity, money laundering and platform abuse.
• Legal compliance — To fulfil our legal obligations under Malaysia's PDPA and applicable betting and financial regulations.
• Platform improvements — To analyse usage patterns in order to help us improve the user experience, refine existing features and develop new, more useful functionality.
• Service communications — To send important notifications regarding your account, policy changes, promotions you have opted into, and security updates.

1malaysia does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. This is a non-negotiable commitment. However, there are certain situations where we may need to share your information with others as part of delivering our services:

• Payment service providers — Payment gateways that process your deposit and withdrawal transactions (such as FPX providers connecting to Maybank2u and CIMB Clicks) require minimal transaction information to process payments. These providers are bound by strict confidentiality agreements.
• Gaming service providers — Live casino and slots game providers operating within the 1malaysia may receive your unique account identifier for technical purposes only, without revealing your actual identity.
• Infrastructure service providers — Server hosting companies, CDN and cybersecurity services that help us keep the platform secure and operational.
• Legal authorities — Where required by Malaysian law, a court order or a legitimate request from government authorities in connection with a criminal investigation or regulatory compliance.
• Business transfer — In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of the business assets, with appropriate prior notice given to users.

In all cases where your data is shared with third parties, 1malaysia ensuring that the relevant parties maintain adequate data protection standards and use the data only for the stated purposes.

Protecting your personal data and financial information is a responsibility we take very seriously at 1malaysia. We invest in the highest-grade security infrastructure to keep your data safe at all times.

The technical security measures we implement include:

• 256-bit SSL/TLS Encryption for all data communications between your browser and our servers
• Sensitive data encryption in our database using robust encryption algorithms
• Firewall and intrusion detection systems that monitors platform traffic 24/7
• Two-factor authentication (2FA) available to all user accounts
• Regular security audits by an independent third party
• Strict internal access controls — only authorised personnel may access user data
• Monitoring of suspicious account activity automatically and in real time

While we take all reasonable precautions, no online security system can guarantee 100% absolute protection. You also play an important role in keeping your account secure — ensure you use a strong password, do not share your login credentials, and enable 2FA in your account settings 1malaysia yours.

1malaysia retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.

Our general data retention period guidelines are as follows:

• Active account data — Retained for as long as your account remains active at 1malaysia
• Financial transaction data — Retained for a minimum of 7 years in accordance with Malaysia's financial and audit legal requirements
• KYC data and identity verification — Retained for a minimum of 5 years from the date of last verification, or longer if required by law
• Customer support communication logs — Retained for 2 years from the date of last interaction
• Technical log data — Retained for 90 days for debugging and security purposes
• Closed accounts — Base data is retained for the period required by law before being permanently deleted

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity. If you request deletion before the period ends, we will comply to the extent permitted by our legal obligations.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the international privacy principles we adhere to, you have the following rights regarding your personal data at 1malaysia:

To exercise any of the rights listed above, please contact our Privacy Officer by email at support@1malaysia.asia with the subject line "Privacy Rights Request", along with the details of your request. We will respond within 14 business days. In certain cases, we may need to verify your identity before processing your request.

1malaysia uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small text files stored in your browser when you visit our website.

Types of cookies we use:

• Essential Cookies (Required) — Required for core platform functions such as login authentication, session security and transaction processing. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies — Collects information about how visitors use our platform (e.g. most frequently visited pages, error messages encountered) to help us improve the user experience. All information collected is anonymised.
• Functional Cookies — Allows the platform to remember the choices you make (such as display language and game preferences) to deliver a more personalised experience.
• Analytics Cookies — Helps us understand how users interact with our platform as a whole, enabling us to make better decisions about platform development.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the platform 1malaysia. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.

1malaysia is a strictly 18+ betting platform. We do not knowingly collect or process personal data from children or minors.

Our minor protection policy covers:

• Age verification at account registration — users are required to confirm that they are 18 years of age or older
• Right to request additional age verification at any time, including identity documents
• Immediate closure of any account found to belong to an underage individual
• Refund of original deposit to the rightful guardian if an underage account is detected

If you discover that someone under the age of 18 has registered an account at 1malaysia, please contact us immediately at support@1malaysia.asia so that we can take the appropriate action without delay.

Technical infrastructure 1malaysia may involve servers and services located in various countries. As such, your personal data may be transferred outside Malaysia in the course of our platform's operations.

When international data transfers occur, 1malaysia ensures adequate protection through the following mechanisms:

• Selecting service providers that comply with internationally recognised data protection standards
• Binding providers with strict data processing agreements that set out clear privacy obligations
• Ensuring that the level of data protection in the recipient country is equivalent to or exceeds Malaysia's PDPA standards

By using the 1malaysia, you understand and agree that your data may be transferred, stored, and processed outside Malaysia in accordance with the terms of this Privacy Policy.

1malaysia reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements or platform enhancements. Any material changes will be communicated to you via in-platform notifications or email.

The "Last Updated" date at the top of this document always reflects the latest version of this Privacy Policy. You are encouraged to review this page from time to time. Continued use of the 1malaysia after the changes take effect means you accept the updated terms.

If any changes made require your renewed consent under applicable privacy laws, we will obtain your fresh consent before those changes take effect on the processing of your data.

If you have any questions, concerns, or complaints regarding how 1malaysia handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Privacy Officer through the following channels:

• Privacy Officer Email: support@1malaysia.asia (Subject: Privacy Enquiry)
• Live Chat: Available 24/7 in Bahasa Melayu via the chat icon on the platform
• Response Time: Privacy enquiries are answered within 14 business days; urgent issues within 48 hours

We take every privacy inquiry and complaint seriously. Our Malay-speaking team ensures that each concern is handled thoroughly and professionally. We also welcome feedback on how we can further improve our privacy practices for the benefit of all Malaysian users.